Cancellation/Refund Policy

We stand by our products.

Our clients satisfaction is our top priority. If you’re not 100% satisfied with our products, please contact us. We will refund you 100% in full. We require you to give us the reason why you are not satisfied, so we might improve our products and services. Refund Policy does not apply to bulk orders.

Return Procedures:

To make a return email service@silkroadbotanicals.com or call 650-587-1966 and request a prepaid shipping return label. Credit card orders will be refunded to the card used during the purchase. Returns must be received within 10 days of receiving shipping return label request or within 90 days of original product order date, whichever is first.  If you have any questions about our return policy or about a return, please contact us at the email of phone number above.